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Classes & Drop-in have started. Join us!
Safety guidelines are on the About Us Page
We are still offering online shopping options for shipping or curbside pickup.

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Where Creativity Is American Made...

About Us

Craftworks is a gift and yarn shop located in Northborough, MA. Our artisans are motivated by the love of their craft, and their desire to offer a unique shopping experience, a brick & mortar year-round "etsy" shop. In November 2011 we relocated and now have more space in which to offer a growing yarn and fiber art shop, including specialized classes for every level & interest, and a wide variety of beautiful yarns, wool fabric, various sundries and supplies.
Tired of the malls and the same old stuff? Then visit Craftworks at 243 West Main Street (Rte 20) in Northborough for that special gift or very unique yarn for you, your family and friends.

Hours of Operation 

Clock Wagon
We're open!
Monday through Friday: 10am - 5pm
Saturday: 10am - 4pm
Sunday: 12pm - 4pm  

To start, we will not remain open any evenings except for classes.


Craftworks is located at 243 West Main St in Northborough, Massachusetts, in the Northboro Shopping Center. (Note this is NOT the Wegman’s Plaza). 


Health and Safety Measures During the COVID-19 Pandemic

We will all be wearing masks or shields, and you will be required to wear one as well. We will be able to provide you with a disposable mask if you don't have one, ($1 donation). Cloth ones will be  available for sale from our quilters/ seamstresses. If you have an underlying health issue that makes wearing a mask difficult or impossible, we encourage you to shop online or arrange curbside pick-up.

For your safety and comfort, we will be social distancing as much as possible when helping you choose yarn,  reviewing your patterns and helping to fix issues with your work. At this time, we are not planning on having one-way directions in the shop, but will limit the number of customers in the shop at one time. Our Zoom social meetings will continue as requested, as will some of our virtual classes/ workshops.
We will be sanitizing high traffic surfaces prior to opening, during business hours, and again after closing. Bottles of hand sanitizers will be located around the shop, you will be asked to sanitize your hands as you enter the store, we will be happy to pump for you should you wish as these are not touchless. 

We will accept returns, per our normal policy (they will be quarantined prior to being put back out for sale), we will wind your yarn as needed/ requested, you will be asked to sit outside, or come back later to pick the skeins up. 

Contact Us Form


Interested in Joining Us? 

Are you an Artisan looking for a new venue for consignment or membership, a Fiber Art instructor looking for a new place to teach? 
We might just be the solution.... 

We welcome inquiries from fellow Artisans interested in joining us and becoming part of a successful Artisan Gift Shop. Download an application here. Bring in the completed application with some samples of your work and let's talk! 

Please review the Consignment Agreement. Once accepted as a member of Craftworks, terms of the agreement shall hold for all work brought into the shop for sale.  Download Consignment Agreement here.   

=> Interested in Knitting samples for us? Download an application here.

=> Interested in working with us? Download an application here.


Class Cancellation and Refund Policy

We understand that unforeseen things happen and we try to be fair to both you, the customer, and to our instructors when a cancellation occurs.

If you are going to be late to a class:

  • We ask that you call ahead to inform the instructor.
  • Instructors will wait for 15 minutes after the class start time for any latecomers, but will leave after that time if there are no other students in the class.

If you are going to miss a single class during a session:

Call and inform us of your change of plans. We will try to work out a make-up with the instructor.
If you are a no-show for an individual class, then that will count as a class and no refunds/ make-ups will be issued.

If you need to cancel your anticipated attendance in a workshop:
Please inform us as soon as your plans change.
If you cancel:

  • 48hrs or more in advance, we will give you full credit for the class to take any other class, or to spend in the shop.
  • within 24 - 48hrs, we will offer you 25% of the class fee towards any other classes we offer, or to spend in the shop.
  • within 24hr of the scheduled workshop, you will forfeit the class fee.

Shipping and Return Policies

We ship by USPS Priority Mail to US Continental States. 

Our products may be returned for store credit within 30 days of original purchase, provided they are unopened and in “like-new” condition.
Shipping on returns will be at the expense of the buyer. NOTE: Refunds will be made on the product only not the shipping charges, unless the item was sent in our error.  
The returned goods must include a copy of the original receipt, your e-mail address, shipping address, and phone number.
Items sold as sale items are “final sale” and we will not refund these items. 
Craftworks, 243 West Main St., Northborough, MA. 01532


We have made every effort to display as accurately as possible the colors of our products that appear on these pages. We cannot guarantee that
 your computer monitor’s display of any color will be accurate.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typos, inaccuracies, or omissions that may relate to product descriptions, 
pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information,
 or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).


Information that is gathered from visitors:

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used: The information is used to enhance the visitor’s experience when using the website to display personalized content.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of Craftworks news of our services or offers.

Visitor Options: If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Gift Card
  • 243 W. Main St, Northboro, MA 01532
  • Ph: (508) 393-9435
    • Hours: We are currently open!!!  Mon - Fri 10-5; Sat 10-4 & Sun 12-4
    • Can't wait to see you!