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Where Creativity Is American Made...

About Us

Craftworks is a gift and yarn shop located in Northborough, MA. Our artisans are motivated by the love of their craft, and their desire to offer a unique shopping experience, a brick & mortar year-round "etsy" shop. In November 2011 we relocated and now have more space in which to offer a growing yarn and fiber art shop, including specialized classes for every level & interest, and a wide variety of beautiful yarns, wool fabric, various sundries and supplies.
Tired of the malls and the same old stuff? Then visit Craftworks at 243 West Main Street (Rte 20) in Northborough for that special gift or very unique yarn for you, your family and friends.

Hours of Operation 

Clock Wagon
We're open!
Monday through Friday: 10am - 5pm
Saturday: 10am - 4pm
Sunday: 12pm - 4pm  


To start, we will not remain open any evenings except for classes.


Directions

Craftworks is located at 243 West Main St in Northborough, Massachusetts, in the Northboro Shopping Center. (Note this is NOT the Wegman’s Plaza). 

 

Health and Safety Measures During the COVID-19 Pandemic


We will all be wearing masks or shields, and you will be required to wear one as well. We will be able to provide you with a disposable mask if you don't have one, ($1 donation). Cloth ones will be  available for sale from our quilters/ seamstresses. If you have an underlying health issue that makes wearing a mask difficult or impossible, we encourage you to shop online or arrange curbside pick-up.

For your safety and comfort, we will be social distancing as much as possible when helping you choose yarn,  reviewing your patterns and helping to fix issues with your work. At this time, we are not planning on having one-way directions in the shop, but will limit the number of customers in the shop at one time. Our Zoom social meetings will continue as requested, as will some of our virtual classes/ workshops.
We will be sanitizing high traffic surfaces prior to opening, during business hours, and again after closing. Bottles of hand sanitizers will be located around the shop, you will be asked to sanitize your hands even if you are wearing gloves, as you enter the store, we will be happy to pump for you should you wish as these are not touchless. Should you choose not to use sanitizer, we will ask that you wash your hands before shopping. If this is not acceptable to you, we ask that you use touchless option of shopping online. 

We will accept returns, per our normal policy (they will be quarantined prior to being put back out for sale), we will wind your yarn as needed/ requested, you will be asked to sit outside, or come back later to pick the skeins up. 

Contact Us Form


 



Interested in Joining Us? 


Are you an Artisan looking for a new venue for consignment or membership, a Fiber Art instructor looking for a new place to teach? 
We might just be the solution.... 

We welcome inquiries from fellow Artisans interested in joining us and becoming part of a successful Artisan Gift Shop. Download an application here. Bring in the completed application with some samples of your work and let's talk! 

Please review the Consignment Agreement. Once accepted as a member of Craftworks, terms of the agreement shall hold for all work brought into the shop for sale.  Download Consignment Agreement here.   

=> Interested in Knitting samples for us? Download an application here.

=> Interested in working with us? Download an application here.


Policies


Class Cancellation and Refund Policy


We understand that unforeseen things happen and we try to be fair to both you, the customer, and to our instructors when a cancellation occurs.

If you are going to be late to a class:

  • We ask that you call ahead to inform the instructor.
  • Instructors will wait for 15 minutes after the class start time for any latecomers, but will leave after that time if there are no other students in the class.


If you are going to miss a single class during a session:

Call and inform us of your change of plans. We will try to work out a make-up with the instructor.
If you are a no-show for an individual class, then that will count as a class and no refunds/ make-ups will be issued.


If you need to cancel your anticipated attendance in a workshop:
Please inform us as soon as your plans change.
If you cancel:

  • 48hrs or more in advance, we will give you full credit for the class to take any other class, or to spend in the shop.
  • within 24 - 48hrs, we will offer you 25% of the class fee towards any other classes we offer, or to spend in the shop.
  • within 24hr of the scheduled workshop, you will forfeit the class fee.



Shipping and Return Policies


We ship by USPS Priority Mail to US Continental States. 

Returns
Our products may be returned for store credit within 30 days of original purchase, provided they are unopened and in “like-new” condition.
Shipping on returns will be at the expense of the buyer. NOTE: Refunds will be made on the product only not the shipping charges, unless the item was sent in our error.  
The returned goods must include a copy of the original receipt, your e-mail address, shipping address, and phone number.
Items sold as sale items are “final sale” and we will not refund these items. 
 
SEND ALL RETURNS TO:
Craftworks, 243 West Main St., Northborough, MA. 01532

Colors


We have made every effort to display as accurately as possible the colors of our products that appear on these pages. We cannot guarantee that
 your computer monitor’s display of any color will be accurate.

Errors, Inaccuracies, and Omissions


Occasionally there may be information on our site that contains typos, inaccuracies, or omissions that may relate to product descriptions, 
pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information,
 or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

Privacy


Information that is gathered from visitors:

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used: The information is used to enhance the visitor’s experience when using the website to display personalized content.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of Craftworks news of our services or offers.

Visitor Options: If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

General Promotional Contest Rules

1. Prizes must be claimed by the winners, and are not transferable. 

2. Craftworks makes no warranties regarding the safety, condition, or quality of any prizes awarded, and will not be responsible for any loss, damage or injury suffered by a winner through the use of any awarded prize.

3. Winners must claim prizes within 30 days of notification that they have won. Prizes not so claimed will become the property Craftworks.

4. Contests and promotions are subject to all federal, state and local laws. 

5. The interpretation of these and all other rules relating to contests or promotions sponsored by Craftworks is reserved exclusively by Craftworks. Its decisions shall be final.

6. All material submitted becomes the sole property of Craftworks and will not be returned.

7. Craftworks reserves the right to discontinue the contest or alter the rules at any time.

8. By accepting the prize, the winner agrees to hold Craftworks, their affiliates, subsidiaries, sponsors, advertisers, advertising and promotion agencies their respective directors, officers, employees and assigns, harmless against any and all claims and liability arising out of use of the prize. Winners assume all liability for any injury or damage caused, or claiming to be caused, by participation in this promotion or use or redemption of any prize. By participating in this promotion, entrants agree to be bound by the official rules and the decisions of the judges.

9. By entering, the winner agrees to the use of his/her name, address, voice and likeness in any advertising or promotion without compensation.

Craftworks, 243 W. Main St., Northborough, MA 01532, (508) 393-9435.

 

Craftworks Project Bag Show-Off Rules (Aug. 17–Aug. 23)

  • No purchase necessary.
  • Purchase does not enhance the chance of winning.
  • Entries will be considered between 6am EST Monday, Aug. 17 to 6pm EST Sunday, August 23.
  • To enter their name, participants must post a photo featuring a Craftworks project bag.
  • The prize is $25 Craftworks Cash.
  • The winner will be announced on Monday, August 24, by 6pm.
  • The winner will be selected at random, from all qualifying entries.
  • One individual can have multiple entries (one for each post of different pictures or same picture on different social media.
  • Winners will be contacted by e-mail, or phone.
  • This challenge is hosted by Craftworks, 243 W. Main St., Northborough, MA 01532, (508) 393-9435.
  • This promotion is in no way sponsored, endorsed or administered by or associated with Facebook or Instagram.
  • Craftworks, 243 W. Main St., Northborough, MA 01532, (508) 393-9435

 

 

Gift Card
  • 243 W. Main St, Northboro, MA 01532
  • Ph: (508) 393-9435
  • info@craftworkscoop.com
    • Hours: EFFECTIVE NOV 1: Mon-Fri 12-6; Sat & Sun 12-4
    • Can't wait to see you!