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          Craftworks logo            
Where Creativity is American made...

About Us

Craftworks is a gift and yarn shop located in Northborough, MA. Our artisans are motivated by the love of their craft, and their desire to offer a unique shopping experience, a brick & mortar year-round "etsy" shop. In November 2011 we relocated and now have more space in which to offer a growing yarn and fiber art shop, including specialized classes for every level & interest, and a wide variety of beautiful yarns, wool fabric, various sundries and supplies.
Tired of the malls and the same old stuff? Then visit Craftworks at 243 West Main Street (Rte 20) in Northborough for that special gift or very unique yarn for you, your family and friends.

Hours of Operation 

Clock Wagon
Monday: 10 am - 8 pm
Tuesday: 10 am - 5 pm
Wednesday: 10 am - 5 pm
Thursday: 10 am - 6 pm
Friday: 10 am - 5 pm
Saturday: 10 am to 4 pm
Sunday: 12 pm - 4 pm

 

We are often at the shop Wednesday and Thursday evenings till 7:30 or 8. Call first then come on in!  

Most of the year, we are open 7 days a week, closing for the seven major holidays plus one:
New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas & the day after Christmas (Boxing Day).

 

Directions

Craftworks is located at 243 West Main St in Northborough, Massachusetts, in the Northboro Shopping Center. (Note this is NOT the Wegman’s Plaza). 

 

 



Interested in Joining Us? 


Are you an Artisan looking for a new venue for consignment or membership, a Fiber Art instructor looking for a new place to teach? 
We might just be the solution.... 

We welcome inquiries from fellow Artisans interested in joining us and becoming part of a successful Artisan Gift Shop. Download an application here. Bring in the completed application with some samples of your work and let's talk! 

Please review the Consignment Agreement. Once accepted as a member of Craftworks, terms of the agreement shall hold for all work brought into the shop for sale.  Download Consignment Agreement here.   

=> Interested in Knitting samples for us? Download an application here.

=> Interested in working with us? Download an application here.


Policies


Class Cancellation and Refund Policy


We understand that unforeseen things happen and we try to be fair to both you, the customer, and to our instructors when a cancellation occurs.

If you are going to be late to a class:

  • We ask that you call ahead to inform the instructor.
  • Instructors will wait for 15 minutes after the class start time for any latecomers, but will leave after that time if there are no other students in the class.


If you are going to miss a single class during a session:

Call and inform us of your change of plans. We will try to work out a make-up with the instructor.
If you are a no-show for an individual class, then that will count as a class and no refunds/ make-ups will be issued.


If you need to cancel your anticipated attendance in a workshop:
Please inform us as soon as your plans change.
If you cancel:

  • 48hrs or more in advance, we will give you full credit for the class to take any other class, or to spend in the shop.
  • within 24 - 48hrs, we will offer you 25% of the class fee towards any other classes we offer, or to spend in the shop.
  • within 24hr of the scheduled workshop, you will forfeit the class fee.



Shipping and Return Policies


We ship by USPS Priority Mail to US Continental States. 

Returns
Our products may be returned for store credit within 30 days of original purchase, provided they are unopened and in “like-new” condition.
Shipping on returns will be at the expense of the buyer.
The returned goods must include a copy of the original receipt, your e-mail address, shipping address, and phone number.
Items sold as sale items are “final sale” and we will not refund these items. 
 
SEND ALL RETURNS TO:
243 West Main St., Northborough, MA.

Colors


We have made every effort to display as accurately as possible the colors of our products that appear on these pages. We cannot guarantee that
 your computer monitor’s display of any color will be accurate.

Errors, Inaccuracies, and Omissions


Occasionally there may be information on our site that contains typos, inaccuracies, or omissions that may relate to product descriptions, 
pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information,
 or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).

Privacy


Information that is gathered from visitors:

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used: The information is used to enhance the visitor’s experience when using the website to display personalized content.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of Craftworks news of our services or offers.

Visitor Options: If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Gift Card
  • 243 W. Main St, Northboro, MA 01532
  • Ph: (508) 393-9435
  • Hours: Mon 10-8; Tues, Wed, Fri 10-5; Thurs 10-6; Sat 10-4; Sun 12-4 (Closed Sun July/Aug)
  • info@craftworkscoop.com